MENU PLACES PEOPLE PAPARRTTNNEERRSS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) Partners 2022 Progress Suppliers Tenants Customers Residential Owners, Occupiers and Serviced Apartment Residents Digitalisation As part of our commitment to innovation and experimentation, Swire Properties’ ongoing digital transformation aims to improve digital connectivity, incorporate cutting-edge technologies, create efficiencies and cost savings, and reduce waste across our operations. As a measure of the success of this transformation, this year we received the highest level of certification from two global digital connectivity benchmarks: WiredScore, which assesses the ability of a building to meet the needs of the modern office tenant; and SmartScore, which certifies best- in-class smart buildings that deliver a fully integrated user experience through a modern, digital platform to improve efficiency and are fully future-proofed to meet the highest standards of sustainability. Taikoo Place and Pacific Place are now the first WiredScore-certified portfolios in Hong Kong, with 15 commercial buildings certified, while Two Taikoo Place and Six Pacific Place are the first buildings in Hong Kong to be both WiredScore and SmartScore Platinum certified – this is an impressive achievement, as only 0.6% of buildings assessed by these schemes have globally obtained a Platinum rating. Tenant Portal Our tenant portal is a website through which our tenants can make facility management requests, view e-debit notes and circulars, and get in touch with the administration and other important contacts. After making a request, work orders are automatically generated. This digitised process reduces paper use and saves data input time. In 2021, new features were added to the portal, including the piloting of a facilities maintenance feature at Taikoo Place which offers a digital alternative to submitting and tracking facilities maintenance requests. All requests made through the system are logged and can be reviewed at any time. The tenant portal is now accessible to all office tenants and retail tenants. In 2022, we began to develop an upgraded version of the tenant portal which incorporate new features to capture tenant's energy and waste data and track performance against the GPP. Features related to the GPP will be progressively enhanced to support data sharing, benchmarking and gamification. Representatives from our information technology department, technical services and sustainable development department and portfolio management teams meet regularly to ensure that the portal meets evolving tenant engagement and sustainability needs. SUSTAINABLE DEVELOPMENT REPORT 2022 146