MENU PLACES PEOPLE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) EAST also works to reduce waste in numerous ways: • Paperless check-in and check-out. • Replacing plastic room keys with wooden cards at EAST Hong Kong and EAST Beijing. • Over 500 rooms at EAST Hong Kong and EAST Beijing have now been retrofitted with a water filtration system to phase out plastic water bottles. • Contactless ordering service for guests to request room service or order in-room dining by scanning the “StayMenu” QR code with their mobile device – this has reduced about 70% of menu paper usage in the hotel’s restaurants and bars by reducing the need for unnecessary printouts such as entertainment lists and in-room dining menus. • Recyclable dispensers for body care products. • Bamboo material bathroom amenities, available on request. • Reusable shopping bags, paper hangers, canvas laundry bags and courtesy slippers as greener alternatives. • Recycling of plastic, aluminium, glass, coffee grounds and bath linens. Water The Middle House joined an annual water balance testing programme. The hotel’s engineering team installed six water meters in guest room areas, all restaurants and the hotel’s public areas. The water consumption in each area has been analysed monthly, with leaks identified quickly and problems fixed immediately. It is expected that water consumption in each area will be reduced by 2% and consumption per guest night lowered 3 to within 0.61m per guest night – the hotel’s water reduction target – by the end of 2022. A grey water treatment and recycling system has been in place to collect and reuse shower water, cooling tower water and rainwater at The Temple House since 2017. The system saves approximately 7,300m³ of water annually. Across all EAST hotels, flow controllers have been fitted onto guest room water taps and showers. At EAST Hong Kong, this has saved an average of 1,040m³ of water daily. SUSTAINABLE DEVELOPMENT REPORT 2022 45