Introduction Our business SwireTHRIVE About our report Other ESG disclosures Appendices Performance data External initiatives, charters and memberships GGRRI aI annd Hd HKKEEX cX coonntteennt it innddeexx Glossary GRI Standards GRI Ref. Description HKEX ESG Description Report Section Remarks Topic Speci昀椀c Guide Ref. Standard Product Responsibility N/A N/A N/A General Information on the policies and Other ESG It is not considered Disclosure B6 compliance with relevant laws and disclosures – that any individual laws regulations that have a signi昀椀cant Customers or regulations have a impact on the issuer relating to signi昀椀cant impact on the health and safety, advertising, Swire Paci昀椀c Group. labelling and privacy matters relating to products and services provided and methods of redress. KPI B6.1 Percentage of total products sold This was deemed to not or shipped subject to recalls for be material at group safety and health reasons. level, by our materiality KPI B6.2 Number of products and service assessment. related complaints received and how they are dealt with. KPI B6.3 Description of practices relating to observing and protecting intellectual property rights. KPI B6.4 Description of quality assurance process and recall procedures. SWIRE PACIFIC — SUSTAINABLE DEVELOPMENT REPORT 2022 — 112