MENU PLACES PEPEOOPLPLEE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) People 2022 Progress Employment Profile Talent Attraction Talent Management Occupational Health and Safety Diversity and Inclusion Volunteering Talent Management HKEX We attach great importance to attracting talented people to work with us and retaining them as they Aspect B3 develop their long-term careers with the Company. People Engagement Pulse Survey for Employees In 2022, we conducted a People Engagement Pulse Survey of 570 employees across Hong Kong and the Chinese Mainland. The survey had a 100% response rate and the results paint an encouraging picture: an average of 88% of the surveyed employees reported being engaged – the same level reported in our 2020 People Engagement Survey. This figure outperforms the local markets and global benchmarks. Two categories, “Change Management” and “Originality”, saw a marked improvement over the 2020 survey, while staff communication was also excellent, with 360 staff providing a total of 800 written comments. In 2022, we also conducted an 100% response rate engagement survey for all of our Miami, U.S.A. employees, with engagement index reaching 94%. An important 2025 KPI in this performance category is improving our net promoter score (“NPS”) by 10%. In the 2020 survey, our NPS was 16%; in the 2022 survey it was 23%. Breakdown of the Engagement Index for the Hong Kong and the Chinese Mainland People Engagement Pulse Survey 2022 By Management & Non-Management level 88% 87% Management level Non-management level By Age Group 84% 88% 93% Under 36 36 to 55 Above 55 years old years old years old By Gender 87% 89% 75% Female Male Prefer not to say By Region 85% 92% Hong Kong Chinese Mainland SUSTAINABLE DEVELOPMENT REPORT 2022 87