MENU PPLLACACEESS PEOPLE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) Places Highlights of Our Developments Places Impact Report Vibrancy Livelihood Wellbeing Resilience Responding to the Pandemic Across our Properties Taikoo Li Sanlitun Taikoo Li Sanlitun worked to support the community pandemic response in several ways throughout 2022. In May, the general manager and staff volunteers helped out at a local testing site, registering more than 5,300 people in a day. Volunteers also contributed nearly 200 service hours to pandemic prevention and control. The mall supported the local administrative agency when it encouraged elderly residents to take the COVID-19 vaccine; and assisted the emergency response to a COVID-19 outbreak in Chaoyang District in June, donating supplies including face masks, fruit and drinks worth RMB40,000 to frontline workers as they worked to contain the outbreak. Taikoo Li Sanlitun also opened two care stations to provide free daily necessities to frontline workers. The goal was to show appreciation for the “unsung heroes” – the essential service workers who performed hard and important tasks to keep the community safe and operating during the pandemic lockdowns, including delivery people, medical professionals, police officers, community volunteers and sanitation workers. INDIGO INDIGO management and employees worked hard to ensure stable operations for 10 days after a lockdown of several neighbourhoods was triggered in early April. The restrictions went into effect immediately, causing a sudden shortage of staff and changes to business hours at retail stores. INDIGO instantly enacted a contingency response to ensure the safety and wellbeing of customers, retail operators and tenants. Measures included adding temporary security guards, adjusting the tasks of sanitation workers to safeguard operations at the office tower and mall, and providing temporary accommodation for frontline workers. Employees working from home were also given all necessary support during this challenging period. When the lockdown began, security staffing was challenging due to travel restrictions. To ensure key entrances and exits were covered, INDIGO management quickly established a volunteer employee taskforce to perform health, safety and security duties. SUSTAINABLE DEVELOPMENT REPORT 2022 75