MENU PLACES PEOPLE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) Volunteering At The Upper House, the ongoing soap recycling programme collected 387kg of bathroom amenities for an NGO. Its mission is to collect lightly used soap and bottled amenities to be recycled and distributed to those in need. EAST Hong Kong donated unwanted office furniture to 10 Hong Kong NGOs after moving offices, including many chairs and cabinets along with tables and electronic equipment. The Opposite House worked with a local community organisation, inviting disabled students and their teachers to visit the hotel, participate in team activities during festivals and allowing the students to sell handmade handicrafts to our team members. The Temple House donated used clothes to charities and hosted a charity bazaar with all revenue donated to a local animal shelter. Partners Customers This year, Swire Hotels introduced several digital improvements to our services designed to streamline and personalise the guest experience and make back-of-house operations more efficient. For example, the new House Collective WeChat “mini programme” allows WeChat users to access information and offers across the four Houses on a single platform, creating a faster and smarter guest experience. EAST Hong Kong launched digital menus at its restaurants. Diners can order food and drinks by scanning a QR code using their personal devices, and have receipts texted or emailed to them, creating a paperless dining experience. At The Upper House, guests can now scan a QR code in their rooms to enable a range of guest services, including room service and laundry. These create greater convenience and have decreased phone call volumes considerably. Also, at The Upper House e-shop, customers can purchase merchandise directly from the website, creating a seamless user experience. SUSTAINABLE DEVELOPMENT REPORT 2022 40