MENU PLACES PEPEOOPLPLEE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) People 2022 Progress Employment Profile Talent Attraction Talent Management Occupational Health and Safety Diversity and Inclusion Volunteering The Achieving Excellence Programme Review The Achieving Excellence Programme (“AEP”) is a Swire Properties leadership development programme launched in 2015. This two-year programme aims to help our managers discover their leadership potential through workshops that develop leadership and communication skills, strategic thinking and performance management. Its four main modules are “Leadership Development”, “Smarter Process and Better Experience”, “Seeing the Bigger Picture”, and “Learning by Doing”. The programme review, which began last year, adopted a multidimensional evaluation system, including a 360-degree feedback mechanism that gathers employee feedback on how the AEP has helped them in their career development and contributed to employee retention and work efficiency improvements. The review adopted the Kirkpatrick Evaluation Model to evaluate learning effectiveness, gathering input through questionnaires and focus group discussions. The review found that the “energy level” of various traits has increased over the past two years, including innovation, decision-making skills, motivation of others, planning and teamwork, and cooperation. Based on these findings, the curriculum will be fine-tuned and further tailored to meet both individual development and business needs. Additional programme elements will also be offered in digital form. Strengthening the Work Effectiveness of Frontline Staff Swire Properties ran three recurring initiatives in 2022 to strengthen the work effectiveness of individual frontline staff. These were aimed at customer service and building management staff and emerging leaders. A customised half-day customer service training programme for residential staff concentrated on their specific training needs to support a better delivery of customer experience. The programme gave staff tools to help them understand and communicate with residents more effectively. We estimate that 300 frontline staff will have completed this training by early 2023. A Building Management Team refresher programme was revamped into a two-part hybrid learning programme and launched in May 2022. Frontline staff who complete the first part, an e-learning session, are invited to attend the second part, a classroom session. In the classroom, participants work SUSTAINABLE DEVELOPMENT REPORT 2022 90