MENU PLACES PEOPLE PARTNERS PERFORMANCE PERFORMANCE (ENVIRONMENT) (ECONOMIC) Diversity and Inclusion In June 2022, in cooperation with Christian Action, EAST Hong Kong hired two team members with refugee identities. One, from Sri Lanka, was hired as a guest experience host and another, from Pakistan, was recruited as a public area attendant. The Upper House also hired two team members holding refugee identities as servers at its restaurant Salisterra, one from Rwanda and another from Indonesia. The Upper House collaborated again this year with The Hong Kong Down Syndrome Association on our well-established “UPSTAIRS” training and work experience programme. This year, 10 members participated, went through the training and gained work experience in five hotel departments. EAST Hong Kong worked with the Jockey Club Sarah Roe School to provide special vocational training to children with learning disabilities. The students gained on-the-job experience, working with the team on tasks such as folding serviettes, greeting guests, preparing table seating, and packing guest amenities bags. Talent Management Swire Hotels launched the Operations Management Trainee Programme throughout the Swire Hotels’ portfolio. Personalised according to a candidate’s strengths and aspirations, the programme opens up opportunities for trainees to work across various departments and locations in Hong Kong and the Chinese Mainland. After 12 to 18 months of on-the-job training, our trainees gained a well-rounded understanding of the hotel business and insights from a management perspective. In July 2022, The Upper House launched a new one-hour SD workshop mandatory for all team members, discussing sustainability at Swire Hotels and how everyone can live a sustainable lifestyle. Other SD- related workshops will be explored in the future. The GroPRO and LeadPRO talent development programmes were run at EAST Hong Kong to support team members and team leaders respectively. Both offered tailored programmes to develop individuals’ qualities and strengths. Cross-exposure to programmes such as the “How to Run a Project” workshop and a coaching workshop were also arranged to support their personal development. SUSTAINABLE DEVELOPMENT REPORT 2022 38